We are part of an ecosystem which contributes to the sustainable development of our country. That’s why we initiate dialogue every day with our stakeholders, involving them in our activities in order to generate value together.
Building relationships with our stakeholders We believe in transparency and reliability in our relationships with stakeholders, and are committed to listening to them. That way, we can understand their needs and better our services and operations.
We form constructive relationships and collaborate with various categories of stakeholder:
investors and members of the financial community;
employees;
press and media;
trade unions;
clients and end-users;
suppliers and competitors;
institutions and the local community.
Rai Way’s Values
Concern for the environment
In pursuing our objectives, we have always considered the need for environmental sustainability. The Environment, Health and Safety Policy and the Code of Ethics adopted by the company, along with relevant regulations and internal environmental protection procedures, are the foundations on which we base our operations. This way, we are able to maintain a consistent level of care when it comes to the safeguarding of the environment.
The Company has implemented an Environmental Management System (EMS) and has obtained UNI ISO certification 14001.
Innovation
An interest in and commitment to innovation lies at the heart of Rai Way. This is seen as the main pathway to be followed in order to respond to continuous changes and challenges which arise from a deeply competitive market. That’s why the Company follows a detailed and diverse innovation strategy which involves the entire business, from the technological and commercial departments to management and organisation.
Safety
The company’s safety policy forms the basis of any development strategy adopted by Rai Way in pursuing its mission. In order to guarantee the health and safety of our employees, we have adopted an Environment Health and Safety Policy, and provide ad hoc training courses to all staff, in compliance with related regulations. The company has implemented a Safety at Work Management System (SGSL) and obtained UNI ISO 45001 certification.
Commitment to the community
We are fully aware of the impact of our work on the community. Being present across the entire length and breadth of the country, the Company has chosen to take action for our economic, social, and environmental responsibility. That’s why, over the years, we have tried to improve and develop relationships with various individuals throughout Italy.
People development
Rai Way’s know-how, unique in Italy, is based on the wealth of skills of its people. The Company stands out as an employer of choice and devotes constant attention to the growth and well-being of its resources.
Quality
Fulfilling quality requirements is essential to the work carried out at Rai Way, and acts as a distinctive element of the services provided to clients. In this way, the Company, in relation to the quality of services, operates with a guarantee of: broad coverage across the country; unbeatable technical quality in our infrastructure; reliability in the implementation of services meeting contractual and regulatory specifications and company standards; operational efficiency, taking into account the company’s economic performance together with the social and environmental impacts, within the topic of sustainability, generated for stakeholders and the Community.
In 2022, Rai Way obtained the renewal of its ISO9001:2015 certification for the following purpose: “Provision of services for the design of systems and networks for broadcasting and transmission of radio and television signals. Provision of coordination and planning services for the routine maintenance of plants and networks for the transmission and broadcasting of radio and television signals. Provision of network infra- structure and services for telecommunications operators”.
Our dialogue is carried out using different communicative tools and activities aimed to engage and raise awareness.
Stakeholder Engagement and Materiality Analysis
In 2017, we began to work towards the measuring andreporting of non-financial topics. The process of stakeholder engagement was fundamental to this, and allowed us the opportunity to involve and listen to the people we interact with every day.
This engagement helped us to collect examples of various instances, and to subsequently put together a materiality analysis process, structured in accordance with D.Lgs. 245/16, and in compliance with GRI Standards and international framework AA1000-Stakeholder Engagement Standard (SES).
Definition Process for Material Issues
The definition process for material issues in Rai Way is outlined in three main phases:
1. Understanding the context of the organisation
2. Identifying potential and actual impacts
.
3. Assess the significance of impacts
4. Determine the material issues to be reported
In 2022, we involved our internal stakeholders – i.e., the most relevant members of the company – in the updating process of our materiality matrix. A few external stakeholders were also involved, identified within the financial community from among our main suppliers and clients. We also involved the Control, Risks and Sustainability Committee in this process, who carried out educational activities relating to these topics, with the approval of the related findings from the Board of Directors, on 16 March 2023.
Materiality Matrix
The Materiality Matrix is a graphic representation of the material issues highlighted in our engagement with stakeholders, related to each of our four fundamentel pillars for Company Sustainability: Governance, Environment, Social, and Innovation.
The 11 Material Issues
What are material issues?
‘Material issues’ refer to any aspects which possess both of the following characteristics:
are perceived as relevant by stakeholders, in that they may significantly influence expectations, decisions, and actions;
may generate significant economic, social, or environmental impact for the company’s activities.
In 2022, Rai Way’s material issues were remodelled following an analysis of the main trends carried out by our ‘peers’ and by our ‘best in class’. This analysis responded to emerging requirements identified in ESG questionnaires, provided by companies such as MSCI, CDP, and Sustainalytics. Additionally, based on the context of the sector and on the opinions expressed by stakeholders, we have introduced an additional issue, relating to innovation and the development of new technologies.
Material issues list
Material topics
Material topics
Health and safety at work
Adopt policies and measures aimed at protecting the physical and
psychological integrity of employees, through constant monitoring of
current and potential risks in order to limit and prevent accidents in
the workplace.
Innovation, technological development and digitisation
Enhancing technological assets and knowledge and skills in a digital
transformation perspective, through targeted training and continuous
investment.
Electromagnetic Radiation
Limitation of the electromagnetic emissions from its broadcasting
systems to comply with prevailing laws and protect both public and
workers from the possible negative effects resulting from exposure to
the electromagnetic fields.
Service quality and customer relationships
Base business activities on a system of values centred on attention to
the quality of service, promoting constructive relations with
customers and the continuous satisfaction of their expectations,
pursuing a path of continuous improvement of systems and business
processes.
Energy consumption
Ensure the adoption of concrete solutions for the efficient management
of energy resources, such as the purchase of renewable energy, and the
reduction of consumption attributable to the performance of its
activities, with the aim of substantially limiting the environmental
impact.
Protecting and enhancing human resources
Ensure high standards of protection and enhancement of human
resources, promoting the creation of an inclusive working environment.
Ensuring the welfare and fulfilment of People in the full protection
of dignity, equal opportunities and individual freedom.
Ethics, integrity and transparency in business
Conduct all business activities with transparency, promoting the
principles of ethics and integrity at all levels of the organisation,
with the aim of ensuring respect for human and workers’ rights,
preventing corruption and building relationships of trust with all
stakeholders through constant and effective dialogue.
Responsible supply chain management
Ensure responsible, sustainable supply chain management, assuring the
adoption of selection criteria based on principles of morality and
reliability, paying the utmost attention to quality, safety and
respect for the environment in the procurement process.
Efficient management of natural resources and combating climate change
Ensure the sustainable management of operations with the aim of
minimising the environmental impact of business activities, through
the adoption of concrete solutions to safeguard the environment, such
as reducing emissions and using materials that favour circularity and
waste recovery.
Data security and privacy protection
Set up IT security management systems capable of ensuring the
protection of the Company’s information assets and guaranteeing the
protection of customer privacy, also through the creation of training
courses on the processing of personal data addressed to those
involved.
Relations with the territory, local communities and social partners
Consolidate its commitment to its main stakeholders by ensuring strong
and lasting relations with the various players in the area, in a
corporate social responsibility perspective, and by maintaining an
ongoing dialogue with trade unions and industry organisations.
Rai Way is a large ecosystem where everyone – stakeholders, employees, suppliers, institutions, communities, clients, and other representatives – can initiate and experience dialogue.
