Versione Italiana
Contact Us
For technical claims Toll Free Number
800 111 555
From 8.00 a.m.
to 11.00 p.m.
or e-mail to

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Improvement of the communication channels with our Customers

Technical Call Center
Toll-free number 800 111 555
This service is operational from Monday to Friday from 8.00 a.m. to 11.00 p.m.
or e-mail to raiway@rai.it

The technological evolution and the globalization in the telecommunications sector push every company to renew their efforts in order to steadily improve quality and relations with customers. Paying attention to the service provided means measuring the ability to provide it and analyze its results.
At merely technical level, Rai has always committed itself to carry out steady controls.

Paying a renewed attention to complaints - viewed as a useful resource for improvement - leads us to adjust our means to communicate with Customers (telephone, fax, e-mail, Internet, etc.). Oral or written reports and notices shall be a valuable data bank from which indications can be drawn for the future investment to be made by the Company.
This system is designed to immediately meet the simplest technical requests by channeling the most complex ones towards more skilled and experienced operators.

The aim is collecting indications and suggestions on the radio and TV reception, but also to provide useful information on our broadcasting networks (frequencies, antenna orientation, localization of plants) and on the Services supplied also to potential business Customers.

Appropriate indicators, calculated on the basis of the data collected, can measure the real deterioration of the receiving quality and assess the timeliness of our replies.

Identifying these parameters as one of the objectives agains t which to gauge the effectiveness of an interface structure with the user means really placing the Customer as the real target of our activity.

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