Monitoring activities and remote control for the Rai Way networks are performed from two separate control centres: one in Rome - National Transmission Network Control Centre - and one in Milan - National Broadcasting Network Control Centre - which operate 24 hours a day, seven days a week. These centres form the national reference point for any critical operational issues.
National Transmission Network Control Centre
Located in Rome, plays a leading role in the configuration, management and monitoring of multiplex generation platforms (called head-end systems) and of fibre optic, satellite and radio relay transmission networks. In particular, its activities include the:
- configuration and remote control of transmission networks, head-end systems and services;
- management of alarm system and the trouble ticketing software system for transmission networks;
- management of corrective interventions to the transmission and head-end networks in the case of an alert;
- provision of national and international contribution services;
- monitoring of service quality.
Activities to improve the centre are increasingly focused towards the rationalisation and increased efficiency of the network and service management systems in order to further improve service quality and regularity.
National Broadcasting Network Control Centre
Located in Milan, plays an important role in the control and monitoring of the principle broadcasting sites and services by guaranteeing the correct operation of broadcasting systems in Italy. In particular, the activities of the Milan centre include the:
- configuration and remote control of the principle broadcasting sites and services;
- management of the alarm system and trouble ticketing software system of the principle broadcasting sites;
- management of corrective interventions to the broadcasting network in the case of an alert;
- management and communication of service failures.
The continuous optimisation and enhancement of the software used for remote control activities and the extension of the digital network to radio relay stations, which has enabled the extension of the remote control system to a higher number of sites and the transmission of a greater quantity of information used to monitor and remotely manage the main broadcasting centres, brings significant advantages in terms of service continuity and regularity.